People receiving services have rights, including the right to receive information in a way they can understand and to ask questions about their services. Sunny provides the applicable rights notice and agency procedures during intake and service initiation.
If you have a question or concern
- Tell the staff member or supervisor what happened and what you would like clarified or changed.
- Ask for the agency grievance or complaint process if the concern is not resolved.
- Ask your case manager or support coordinator for help if you want another person involved.
- You may also contact the applicable state agency if you believe rights were violated.
Emergency situations: The website and general office contact methods are not emergency-response services. For an immediate emergency, call 911 or the appropriate emergency resource.
Reporting suspected maltreatment
Minnesota has a statewide reporting system for suspected maltreatment of vulnerable adults and of minors. Staff receive training on their reporting responsibilities. Anyone with a concern may report directly to the Minnesota Adult Abuse Reporting Center or the appropriate county agency.
Questions
For general questions, contact Sunny Home Healthcare at 612-259-7524 or info@sunnyhomehealthcare.com.